Worth writing to us about
- A figure, limit or code on this site that no longer matches Springbok's own pages. A link to the page you saw it on helps us check it quickly.
- An offer we still show after it has ended, or a new one we have missed.
- A broken link, a page that will not load on your phone, or anything hard to read.
- A sentence that reads like a promise rather than a fact.
We are not Springbok's help desk
This guide cannot see or change anything in a Springbok account. For a login problem, a missing bonus, a verification question or a withdrawal that seems stuck, go straight to Springbok:
- Live chat
- The chat button on Springbok's site and inside the lobbysupport page9 October
- help@springbokcasino.co.zasupport page9 October
- Phone
- A callback booked through the chat windowsupport page9 October
- Hours
- Springbok says support is open around the clocksupport page9 October
Springbok's support team is also where you ask for a deposit limit or a break. A dispute about a game result goes to support in writing within one hour; a formal complaint goes on Springbok's signed complaint form by email. T&Cs9 OctoberComplaints page9 October
Never send passwords, ID documents or card details to this site. We would never ask for them, and nobody here can use them to help you.
If the problem is the gambling itself
You do not need to email anyone first. Call the National Responsible Gambling Programme on 0800 006 008 or WhatsApp 076 675 0710, or read the responsible play page for limits and other help.